When we signed our contract and the price for the contract we had seven pages of architectural drawings and a line by line item contract that was almost 30 pages long. You would think that these items would leave very little wiggle room during the final invoicing part of the process. Oh how wrong you would be. Fortunately for me, I spent basically a year at work doing nothing but arguing over finer points in billing invoices and pretty much knew the process.
Step 1: Go through the charges with a fine tooth comb and compare everything they are charging you to the contract. This step yielded about $3,800 worth of disputed items. The largest was an argument over how much the contractor paid for the tub. Colleen sent them a very explicit email stating how much the tub cost both at an online retailer, or if thy weren't comfortable with that, then the price at Lowes. They chose to get the tub elsewhere and overpaid by almost $2000 and passed those 'savings' on to us. Most of the remainder of disputed stuff was for not reducing the amount we owed for items on our allowance sheet which we purchased ourselves (after the tub incident, we preferred to make purchases when possible). Everything from bathroom mirrors to overhead lights added up to quite a bit.
Step 2: Have a meeting. Experience has taught me that you need to have a meeting with all interested parties on your home turf and talk in generalities about what's wrong. If you get too specific at this stage, they will get defensive and try to hone in on one dispute, tell you why you shouldn't be disputing that item, and then assume all the rest of the disputes are wrong because they disagree with that one piece. Colleen and I had a great meeting with our Project Manager and our Architect in our new dining area. They listened attentively, didn't get defensive, and when it was all over, I sent them the detailed workup of every cent I wanted back.
Step 3: Be prepared to bargain. In Step 1, you really want to ask for the moon. That way, they can counteroffer to save face and you still end up getting most of what you wanted in the first place. Fortunately for Colleen and me, the only thing they didn't really go for was some vague he said/she said items that I didn't really think would fly anyway. They gave us pretty much everything I felt we were owed.
Step 4: Pay the invoice. Unfortunately, the approved final invoice ended up coming at pretty much the exact time that Colleen was paying for the second half of the Beach Week trip (we split a house with about 16 friends so paying for half of it is a big check). It also came just before we got our tax refund. Fortunately, we were able to shuffle enough cash around to get everything paid, but never forget the importance of cash flow.
So nearly 11 months to the day after giving them the first payment, we gave them the last. Now for all the stuff Colleen and I have to still do . . .
Friday, April 30, 2010
Sunday, April 11, 2010
Moulding Day
Even before I first put in the great room floor I knew that there was no way I would get to the moulding anytime in the near future. It's a surprisingly time intensive job, especially if you want it to look nice. Also, Jeremy and Duncan had once again agreed to help me. Jeremy with his nail gun, and Duncan with his 'mad moulding skills.' So it took awhile to finally find weekend days we were all free, but the moulding is down now, and it looks great.
I will take this opportunity for a quick analysis of Jeremy and Duncan and why they make such a great team to help with projects. First, they work for beer, which I tend to already have in great supply. More importantly however, is how they compliment each other.
Jeremy showed up to my house first. He brought an air compressor, a nail gun, a saws-all, a miter saw, a Drimmel, and a tool box big enough for a toddler to build a fort inside of. Duncan brought three coping saws, each one smaller than the last. I'm not sure exactly what the smallest one is supposed to be used for, it may have actually been a cheese slicer.
So while Jeremy is measuring and cutting eight foot long strips of moulding and nail gunning them into the wall, Duncan is delicately carving corner pieces and half inch sections to fit in the tiniest nook and/or cranny. When trouble areas arise they tend to both think of solutions in opposite directions too. Jeremy's solutions often require rebuilding large portions of the house, while Duncan is always certain that, given enough time and a sharp enough knife, he could whittle a piece of moulding down to the molecular level and it will fit just fine. Surprisingly, they never seem to argue about these things and really do a heck of a job. If you have construction work and beer, I highly recommend them.
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